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Support

We're here to help. Reach out anytime.

Contact Us

If you have questions, need help with your account, or encounter any issues with markup.one or our Slack integration, send us an email. No additional account is required to get support.

Email Support

support@markup.one

We respond to all support requests within 2 business days.

Common Topics

Account & Billing

Questions about your account, subscription plan, usage, or payments.

Brands & Designs

Help with creating brands, generating designs, or managing your brand assets.

Slack Integration

Connecting or disconnecting your Slack workspace, bot setup, slash commands, or permissions.

Data & Privacy

Requests to access, export, or delete your data. See our Privacy Policy for details.

Slack App Support

If you're using markup.one through Slack, you can also get help directly in Slack:

  • Type /markup help for a list of available commands
  • Type /markup health to run a connection diagnostic

For issues that can't be resolved through Slack commands, email us at support@markup.one.

Company Information

Altacomm Technologies Pty. Ltd.

ThincLab

Adelaide, South Australia

General: support@markup.one

Privacy: privacy@altacomm.co